Payment and Cancellation Policies

Whether you use insurance benefits and make co-payments or pay out-of-pocket, we accept many forms of payment including in-network insurance, credit and debit card, check and cash. Payment is expected at the time of services.

Insurance

Insurance approval is an ongoing process and is subject to change at any time. Currently we accept the following insurances: Blue Cross Blue Shield, United Health Care – Caterpillar, United Healthcare, Cigna PPO, Magellan, UMR, OSF, Aetna, ISU Student Insurance and most other Central Illinois carriers. Please call to verify we accept your specific insurance plan.

We can provide you with a super-bill or statement of payment for services that you can submit to your insurance company for reimbursement through your out-of-network provider benefits or your flexible spending account.*

*Note: To submit to your out-of-network insurance of flexible spending account, you must first pay for our services and then submit the paid statement for reimbursement. Please check with your insurance provider and/or flexible spending account to see if you are eligible for reimbursement.

Cancellation Policy

If you do not show up for your scheduled therapy appointment, and you have not notified us at least 24 hours in advance, you will be required to pay the full cost of the session. Repeated no-shows or late cancellations may result in a requirement to prepay for future appointments or, in some cases, discharge from the practice.

Scheduling

Evening and weekend appointments are available. Call to request an appointment at 309.491.4928.